← All case studies
UX / DIGITAL TRANSFORMATION
Livingston International.
Digital service UX, international employee learning and stakeholder communication.
L.ALONSO.STUDIO / SELECTED ENGAGEMENTS / 06
01 / OVERVIEW
The engagement.
Livingston International prepared to launch a new automated customs service, requiring a customer-facing digital experience and internal adoption programme across multiple countries.
02 / CHALLENGE
What needed to change.
A new service needed clear interaction design and a learning infrastructure that could prepare thousands of employees and support consistent use.
03 / SOLUTION
The systems approach.
ALONSO.studio developed UX/UI systems, learning modules and stakeholder communications to support launch and adoption.
04 / OUTCOME
What the work enabled.
Coordinated customer experience and internal learning for the new automated customs service.
Coordinated customer experience and internal learning for the new automated customs service.
NEXT CASE STUDY
Digital Designer Designation ↗Build the next chapter.
We design to fit the programme, institution and long-term system — not a fixed set of templates.